Re: [otrs] what am I doing wrong now?

Hi John, On Wed, Apr 19, 2006 at 01:23:57PM -0400, John Baker wrote:

I went through your instructions and this time mail just started getting kicked back with this as the reason.

Does this mean its not running right or is it a permission problem? I did try changing permissions on Ticketcounter.log to no avail.

smrsh: "PostMaster.pl" not available for sendmail programs (stat failed) 554 5.0.0 Service unavailable

and this message goes to root under both of these headers

N 1 root@localhost.local Wed Apr 19 13:10 24/2321 "Cron < otrs@localhost> $HOME/bin/GenericAgent.pl -c db >> /dev/nu" N 2 root@localhost.local Wed Apr 19 13:10 24/2321 "Cron $HOME/bin/PostMasterPOP3.pl >> /dev/null

Can't locate Kernel/Config.pm in @INC (@INC contains: /var/www/otrs/Kernel/

That is the problem. Kernel/Config.pm can't be found. Is the web interface of OTRS working properly? Best regards, have a nice weekend, Christian -- ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769 http://www.otrs.com/ :: Communication with success!