
Hello Mr. Roth,
We use OTRS for our CallCenter and HelpDesk and find it great.
Nice to here something like that! :)
Could anyone tell us how it is possible to limit queues access to customers. For example, we have a queue called HelDesk and different sub-queues (Windows, Apple, Security, Mail, etc...) We would like that customers using the OTRS customer interface just have access to the main queue HelpDesk and can't see the sub-queues. Is it possible and how ?
Yes, its possible. You find this part in Kernel/Config/Defaults.pm: # CustomerGroupAlwaysGroups # (if CustomerGroupSupport is true and you don't want to manage # each customer user for this groups, then put the groups # for all customer user in there) $Self->{CustomerGroupAlwaysGroups} = ['users', 'info']; Please copy the part to Kernel/Config.pm and change it to the right group. I hope i can help you, and wish a nice day. with kind regards, Stefan Rother -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!