Re: [otrs] OTRS Variables.

From: Daniel Balan Organization: BitDefender Reply-To: "User questions and discussions about OTRS.org" Date: Fri, 22 Jul 2005 10:09:17 +0300 To: "User questions and discussions about OTRS.org" Subject: Re: [otrs] OTRS Variables.

I had a question like yours on 7/1/2004 10:57 AM (See: "[otrs] ticket id in the body" message) and that is what Robert from OTRS team told me.

Maybe v2 will have more

Damn. I was hoping to use some of the other values in my responses.

Mark J. Nernberg wrote:

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From: Daniel Balan Organization: BitDefender Reply-To: "User questions and discussions about OTRS.org" Date: Fri, 22 Jul 2005 09:49:40 +0300 To: "User questions and discussions about OTRS.org" Subject: Re: [otrs] OTRS Variables.

here is the list (available for 1.3.x)

to get the first 20 character of the subject to get the first 5 lines of the email to get the from line of the email to get the realname of the sender (if given) to get the ticket number of the ticket to get the ticket id of the ticket

I had thought there were more?

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Mark J. Nernberg wrote:

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Is there a list, somewhere of all of the variables which can be used in responses (such as

I thought I had seen one somewhere, but for the life of me I can't find it!

-- Daniel

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-- Daniel

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