Hello Guys,
Today we realised that in our system, agents cannot attach any files when adding a note into a ticket.
Logs say the following
[Wed Apr 17 11:31:57 2013] -e: Version string '-1, set by
base.pm' contains invalid data; ignoring: '-1, set by
base.pm' at /opt/otrs//Kernel/System/Log.pm line 166.
ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Wed Apr 17 11:31:57 2013
Message: Need Filename!
Traceback (25299):
Module: Kernel::System::Web::UploadCache::DB::FormIDAddFile (v1.24) Line: 68
Module: Kernel::System::Web::UploadCache::FormIDAddFile (v1.24) Line: 153
Module: Kernel::Modules::AgentTicketActionCommon::Run (unknown version) Line: 418
Module: Kernel::System::Web::InterfaceAgent::Run (v1.64) Line: 868
Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 46
Module: (eval) (v1.90) Line: 204
Module: ModPerl::RegistryCooker::run (v1.90) Line: 204
Module: ModPerl::RegistryCooker::default_handler (v1.90) Line: 170
Module: ModPerl::Registry::handler (v1.99) Line: 31
ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Wed Apr 17 11:32:04 2013
Message: Invalid Challenge Token!
Traceback (25299):
Module: Kernel::Output::HTML::Layout::ChallengeTokenCheck (v1.381.2.13) Line: 1117
Module: Kernel::System::Web::InterfaceAgent::Run (v1.64) Line: 417
Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 46
Module: (eval) (v1.90) Line: 204
Module: ModPerl::RegistryCooker::run (v1.90) Line: 204
Module: ModPerl::RegistryCooker::default_handler (v1.90) Line: 170
Module: ModPerl::Registry::handler (v1.99) Line: 31
We have not done any changes, but function works fine on other actions (email, phone, etc)
Any ideas will be appreciated.
Best Regards.