Hi,

Thanks for your response, it's ok. The address is no longer include in replies.

Regards

Claude
-------- Message original --------
Sujet : Re: [otrs] problem when composing mail to customer
De : Michiel Beijen <michiel.beijen@otrs.com>
Pour : User questions and discussions about OTRS. <otrs@otrs.org>
Date : 14/10/2010 18:57

Hi Claude,

You should configure the inbound email addresses under Admin > System
Email Addresses, then they will no longer be included in replies from
your agents.
--
Mike



On Wed, Oct 13, 2010 at 12:25 PM, PREF31 OTRS
<otrs@haute-garonne.pref.gouv.fr> wrote:

Hi,

When I compose a mail to a customer, I don't want to send a copy to the
PostMaster Mail Account. I search in Sysconfig and I find this option
"Ticket::Frontend::ComposeExcludeCcRecipients" in "Ticket ->
Frontend::Agent::Ticket::ViewCompose" but changing this option in Yes or No
don't change the bcc when OTRS compose a mail.

Where can I configure this option ?

Also I want a response without signature for a queue and a response with
signature for another queue.
I find the "ResponseFormat" in "Ticket ->
Frontend::Agent::Ticket::ViewCompose" but it's the same for all the queues.
 So I can't delete the $QData{"Signature"}. I try to configure the queues
with no signature but a signature is required when I configure a queue and a
signature can't be empty.
How can I proceed ?


Thanks and regards

Claude
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