Hi,
We use OTRS since couple last versions and I must say that upgrading is
not simple but transferring tickets from old version to new will be even
harder.
What I do is set up small virtual server just for me (takes 30min) then
I set up current otrs (unpack the buckup and sql
otrs Lars Monsees pisze: I think that the best is to install new otrs and then sync the files.
I've made many changes in configuration of otrs. For example create
clients,groups,roles, queues, autoresponds. and the Sysconfig options. I clients, etc. is stored in the DB, so syncing the files would have no
effect. don't remember all of them, and I don;t wont to configure it from the
beginnig. The config is stored in:
/opt/otrs/Kernel/Config.pm
/opt/otrs/Kernel/Config/Files/ZZZAuto.pm My version of otrs is: otrs-2.3.4. I saw that the newest
version is: otrs-2.4.4. Could I safely install the new version and sync only my files - templates/remaked configs, and insert old database? no, you have to update your database structure and the old templates are
not compatible with the new OTRS version. Mh... I think that I'm too new to otrs, to make upgrade without any
system crashes :))
It;s a production envirement so I can't make any mistake.
I suppose, that it's better to me, to make a fresh install of otrs and
copy only tickets.
Don;t you think so? How can I copy only the tickets? __________ Informacja programu ESET NOD32 Antivirus, wersja bazy sygnatur wirusow 4392 (20090903) __________
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