Re: [otrs] What is the diference between invalid and invalid temporarily

I can’t speak for the developers, but one place where you might want a different effect is when someone has a serious illness or is pregnant and will be away for work for a time, but you don’t want to totally destroy their account. The “invalid temporarily” state lets you differentiate between someone who is just out for a short time, vs someone who has left the organization permanently. As Leonardo says, the effect is very similar. On 8/10/10 5:33 PM, "Leonardo Certuche" wrote: Hi Jober, There is no difference functionally speaking. Maybe the OTRS developers could share their motivations to include both but for now, use either one Leonardo Certuche www.itconsultores.com.co http://www.itconsultores.com.co