Hello, I have an issue with the ticket age time. In all views the ticket is aging infinite (default behavior) even when the status is set to closed. Now my management wants to change that to see the time between ticket creating (create_time) and ticket closing. I remember that last year the only way to do this, was to alter the ticket.pm and the ticket table in MySQL. Like in this link: http://www.opensubscriber.com/message/otrs@otrs.org/3250025.html My question now, did somebody come up with a more convenient way (especially because of updating OTRS to a new version)? I know the solution from the above link works, but it is really altering OTRS, so I am looking for a better way/ Best Regards, Andreas Plaul -- This message has been scanned for viruses and malicious content by TUV Rheinland Japan's perimeter scanner, and is believed to be clean.