Hello Everyone,

I am using otrs 2.4.5 with ITSM 1.3.2 on windows 2008 server. I am facing

one issue: when a user creates a ticket, auto reply is working fine but

Agent notifications are not working. In preferences they are set to yes.

Please see the log below and guide me what am i missing here.

[Wed Jan  6 11:00:09 2010][Notice][Kernel::System::Ticket::TicketCreate]

New Ticket [2010010610000084/Hi Demo Ticket] created (TicketID=58,Queue=1st

Level::XXX,Priority=2-Normal,State=new)

[Wed Jan  6 11:00:10

2010][Notice][Kernel::System::Ticket::Article::ArticleSend] Sent email to

'XXXX <XXXX@XXXX.com>' from 'OTRS System <XXXX@XXXX.com>'. HistoryType =>

SendAutoReply, Subject => [Ticket#2010010610000084] RE: Hi Demo Ticket;

[Wed Jan  6 11:00:10

2010][Notice][Kernel::System::Ticket::Article::SendAutoResponse] Sent auto

response (SendAutoReply) for Ticket [2010010610000084] (TicketID=58,

ArticleID=112) to 'XXXX <XXXX@XXXX.com>'.

[Wed Jan  6 11:00:10 2010][Error][Kernel::System::Email::SMTP::Send][149]

Can't send message: 454Start mail input; end with <CRLF>.<CRLF>

5.7.3 Client does not have permission to Send As this sender.

! Enable Net::SMTP debug for more info!

[Wed Jan  6 11:00:10

2010][Notice][Kernel::System::Ticket::Article::SendAgentNotification] Sent

agent 'NewTicket' notification to 'XXXX <XXXX@XXXX.com>'.

[Wed Jan  6 11:00:11 2010][Error][Kernel::System::Email::SMTP::Send][149]

Can't send message: 454Start mail input; end with <CRLF>.<CRLF>

5.7.3 Client does not have permission to Send As this sender.

! Enable Net::SMTP debug for more info!

[Wed Jan  6 11:00:11

2010][Notice][Kernel::System::Ticket::Article::SendAgentNotification] Sent

agent 'NewTicket' notification to 'XXXX <XXXX@XXXX.com>'.

[Wed Jan  6 11:00:12

2010][Notice][Kernel::System::MailAccount::POP3::Fetch] POP3: Fetched 1

email(s) from otrs1/XXXXXXX.

Regards

Arpit Gupta

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