Hello all,

 

We have had for a long time now templates for creating new email tickets and new phone tickets. 

This is the code which enables the showing/hiding on click event.

<!-- The onclick event triggers the functionality of hiding and unhiding the Templates -->
      <font style="cursor:pointer" onclick="togglecontrols(32345)" text-decoration="none" color="red"><u>Templates</u></font>

 

works beautifully.

 

However when i try to do this on the "MOVE" form AgentTicketMove.dtl it shows the word "template" in the top section correctly but then no templates show up for use when i click on it even though i have some in the pages code.

Has anyone managed to get this working on the "move" action screen?

 

code i have is following:

<!-- dtl:block:TicketBack -->
            <a href="$Env{"Baselink"}$Env{"LastScreenView"}" onmouseover="window.status='$JSText{"Back"}'; return true;" onmouseout="window.status='';" class="menuitem">$Text{"Back"}</a>
<!-- dtl:block:TicketBack -->
<!-- dtl:block:PropertiesLock -->
            <img border="0" src="$Config{"Frontend::ImagePath"}warning.png" alt="$Text{"Info"}">: <font color="red">$Text{"Ticket locked!"}</font>
            (<a href="$Env{"Baselink"}Action=AgentTicketLock&Subaction=Unlock&TicketID=$Data{"TicketID"}" onmouseover="window.status='$JSText{"Ticket unlock!"}'; return true;" onmouseout="window.status=''; ">$Text{"Ticket unlock!"}</a>)
<!-- dtl:block:PropertiesLock -->
<a href="$Env{"Baselink"}Action=AgentLinkObject&Mode=Temporary&SourceObject=Ticket&SourceKey=$QData{"FormID"}&TargetIdentifier=ITSMConfigItem" onClick="linkwin=window.open('', 'setting', 'toolbar=no,location=no,status=yes,scrollbars=yes,resizable=yes,width=900,height=700,left=50,top=50'); linkwin.focus();" target="setting">$Text{"Link"}</a>
&nbsp;
<font style="cursor:pointer" onclick="togglecontrols(32345)" text-decoration="none" color="red"><u>Templates</u></font>
</td>

thank you

 

Neil