Hello, On Tue, Mar 28, 2006 at 10:30:00AM +0000, Tojo RANDRIANAIVOJAONA wrote:
With LDAP Backend, Customer user can't see any tickets in section Company tickets !!
You have to insert a new field in your LDAP directory that stores the customer IDs for the customers which tickets should be accessed. For example customer A should access the tickets of B and C via the company ticket link. - Add a new Field CustomerIDS to your LDAP directory - Insert for user A into the CustomerIDs field the customer IDs of B and C seperated by a semilicolon ("B;C;") and - add the new CustomerIDs field to the CustomerUser MAP array in your Kernel/Config file: [....] # var, frontend, storage, shown (1=always,2=lite), required, storage-type, http-link, readonly [ 'UserSalutation', 'Salutation', 'salutation', 1, 0, 'var', '', 0], [ 'UserFirstname', 'Firstname', 'first_name', 1, 1, 'var', '', 0], [ 'UserLastname', 'Lastname', 'last_name', 1, 1, 'var', '', 0], [ 'UserLogin', 'Username', 'login', 1, 1, 'var', '', 0], [ 'UserPassword', 'Password', 'pw', 0, 1, 'var', '', 0], [ 'UserEmail', 'Email', 'email', 0, 1, 'var', '', 0], [ 'UserCustomerID', 'CustomerID', 'customer_id', 0, 1, 'var', '', 0], [ 'UserCustomerIDs', 'CustomerIDs', 'customer_ids', 1, 0, 'var', '', 0 ], [...] Hope that helps :).
tojo
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