Hi,

14.04.2014 14:57 - Gergely Polonkai schrieb:Hello,

> is there anyone on this list who has successfully implemented a Change
> in ITSM 3.x?

Yes. :)

> I have tried and tried, but cannot go forward from requested
> to approved state. Is there a fully blown tutorial on this?

See http://otrs.github.io/doc/manual/itsm/3.3/en/html/ch08s05.html#idp37007488
and in detail the conditions actions section.

you can not set a state without conditions/actions.

(there is a test scenario sysconfig setting...) ;)

Florian