Shawn,

Where should this email address be marked as trusted? Is this something I have to do within the OTRS?

Thanks for your response!
Gustavo


On Wed, Sep 9, 2009 at 3:20 PM, Shawn Beasley <shawn.beasley@otrs.com> wrote:
Hello,

On Wed, 2009-09-09 at 13:08 -0500, Gustavo Montes wrote:
> Hello,
>
> I'm trying to setup a PostMaster Filter but somehow the filter is not
> working. This is what I'm trying to achieve:
>
> - Change the Article Type from "email-external" which is the default
> to "email-internal" depending on who is sending/receiving the email.

Is the mailbox marked as trusted?

---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/