Never mind Folks,<br><br>It was a syntax mistake on the Config.pm file made by someone else who has access to the server.<br><br>sorry for the unnecessary noise.<br><br>Regards,<br><br><div class="gmail_quote">On Tue, Feb 23, 2010 at 3:48 PM, Leonardo Certuche <span dir="ltr">&lt;<a href="mailto:leonardo.certuche@itcon-ltda.com">leonardo.certuche@itcon-ltda.com</a>&gt;</span> wrote:<br>

<blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">Hello People,<br><br>Our OTRS system just crashed :( hopefully someone will give us some help<br>

<br>Here&#39;s the output of the error:<div class="im"><br><br><font size="1"><span style="font-family: courier new,monospace;"># rcotrs restart</span><br style="font-family: courier new,monospace;">
<span style="font-family: courier new,monospace;">Shutting down OTRS</span><br style="font-family: courier new,monospace;"><span style="font-family: courier new,monospace;"> Disable /opt/otrs/bin/PostMaster.pl ... done.</span><br style="font-family: courier new,monospace;">


<span style="font-family: courier new,monospace;"> Shutting down cronjobs ... done.</span><br style="font-family: courier new,monospace;"><span style="font-family: courier new,monospace;">                                                                      done</span><br style="font-family: courier new,monospace;">


<span style="font-family: courier new,monospace;">Starting OTRS</span><br style="font-family: courier new,monospace;"><span style="font-family: courier new,monospace;"> Checking Apache ... done.</span><br style="font-family: courier new,monospace;">


<span style="font-family: courier new,monospace;"> Checking MySQL ... done.</span><br style="font-family: courier new,monospace;"><span style="font-family: courier new,monospace;"> Checking database connect... (Can&#39;t modify subtraction (-) in scalar assignment at /opt/otrs/Kernel/Config.pm line 330, near &quot;&#39;Kernel::System::CustomerAuth::LDAP&#39;;&quot;</span><br style="font-family: courier new,monospace;">


<span style="font-family: courier new,monospace;">syntax error at /opt/otrs/Kernel/Config.pm line 331, near &quot;$Self&quot;</span><br style="font-family: courier new,monospace;"><span style="font-family: courier new,monospace;">Compilation failed in require at /opt/otrs/bin/CheckDB.pl line 38.</span><br style="font-family: courier new,monospace;">


<span style="font-family: courier new,monospace;">BEGIN failed--compilation aborted at /opt/otrs/bin/CheckDB.pl line 38.</span><span style="font-family: courier new,monospace;">)</span></font><br><br><br></div>Thanks in advance for your help,<br>


<br clear="all">Leonardo Certuche<br>301 284 6250<br>460 0727 ext 5559<br><font color="#888888"><a href="mailto:leonardo.certuche@itcon-ltda.com" target="_blank">leonardo.certuche@itcon-ltda.com</a><br><a href="http://www.itcon-ltda.com" target="_blank">www.itcon-ltda.com</a><br>


Cra 31 # 54-10 TECNOSOFT<br>Medellín, Colombia</font><div><div></div><div class="h5"><br>
<br><br><div class="gmail_quote">---------- Forwarded message ----------<br>From: <b class="gmail_sendername">Carlos Andres Gallego</b> <span dir="ltr">&lt;<a href="mailto:cgallegoa@emtelco.com.co" target="_blank">cgallegoa@emtelco.com.co</a>&gt;</span><br>


Date: Tue, Feb 23, 2010 at 3:42 PM<br>Subject: error<br>To: <a href="mailto:leonardo.certuche@itcon-ltda.com" target="_blank">leonardo.certuche@itcon-ltda.com</a><br><br><br>








<div link="blue" vlink="purple" lang="ES">

<div>

<p class="MsoNormal"><span lang="EN-US">seus:/opt/otrs/Kernel # rcotrs restart</span></p>

<p class="MsoNormal"><span lang="EN-US">Shutting down OTRS</span></p>

<p class="MsoNormal"><span lang="EN-US"> Disable /opt/otrs/bin/PostMaster.pl ...
done.</span></p>

<p class="MsoNormal"><span lang="EN-US"> Shutting down cronjobs ... done.</span></p>

<p class="MsoNormal"><span lang="EN-US">                                                                     
done</span></p>

<p class="MsoNormal"><span lang="EN-US">Starting OTRS</span></p>

<p class="MsoNormal"><span lang="EN-US"> Checking Apache ... done.</span></p>

<p class="MsoNormal"><span lang="EN-US"> Checking MySQL ... done.</span></p>

<p class="MsoNormal"><span lang="EN-US"> Checking database connect... (Can&#39;t modify
subtraction (-) in scalar assignment at /opt/otrs/Kernel/Config.pm line 330,
near &quot;&#39;Kernel::System::CustomerAuth::LDAP&#39;;&quot;</span></p>

<p class="MsoNormal"><span lang="EN-US">syntax error at /opt/otrs/Kernel/Config.pm
line 331, near &quot;$Self&quot;</span></p>

<p class="MsoNormal"><span lang="EN-US">Compilation failed in require at
/opt/otrs/bin/CheckDB.pl line 38.</span></p>

<p class="MsoNormal"><span lang="EN-US">BEGIN failed--compilation aborted at
/opt/otrs/bin/CheckDB.pl line 38.</span></p>

<p class="MsoNormal"><span lang="EN-US">)</span></p>

<p class="MsoNormal"><span lang="EN-US">----------------------------------------------------------------------------</span></p>

<p class="MsoNormal"><span lang="EN-US"> Error: Maybe your database isn&#39;t
configured yet?</span></p>

<p class="MsoNormal"><span lang="EN-US">----------------------------------------------------------------------------</span></p>

<p class="MsoNormal"><span lang="EN-US"> </span></p>

<p class="MsoNormal"><span lang="EN-US"> </span></p>

<p class="MsoNormal"><span lang="EN-US"> Try the web installer to configure your
database:</span></p>

<p class="MsoNormal"><span lang="EN-US"> </span></p>

<p class="MsoNormal"><span lang="EN-US"> </span></p>

<p class="MsoNormal"><span lang="EN-US">     --&gt;&gt;
<a href="http://seus/otrs/installer.pl" target="_blank">http://seus/otrs/installer.pl</a> &lt;&lt;--</span></p>

<p class="MsoNormal"><span lang="EN-US"> </span></p>

<p class="MsoNormal"><span lang="EN-US"> </span></p>

<p class="MsoNormal"><span lang="EN-US">----------------------------------------------------------------------------</span></p>

<p class="MsoNormal"><span lang="EN-US"> or configure your database with
README.database (DB - Setup Example)</span></p>

<p class="MsoNormal">----------------------------------------------------------------------------</p>

<p class="MsoNormal">                                                                     
failed</p>

</div>

</div>


</div><br>
</div></div></blockquote></div><br>