Re: [otrs] How can we set default search template for all agents?

Hi, On 17.05.2010, at 17:00, Edmond Chan wrote:

Can we set default search template for all agents?

simple question, simple answer: no What you could do is to extract a copy of en existing search template from the database and insert this details for each agent again. But this does not consider the permissions then and it is not undeleteable. Freundliche Grüße / Kind regards Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project