29 Apr
2010
29 Apr
'10
1:03 p.m.
An Me wrote :
Can anybdy xplain what is the purpose of types link in admin interface in a real world otrs environment with an example..??
Hi An, with this you can categorize what sort of request a customer has like an error or a wish. What types you have is up to you. Differing between incidents and problems is common for example. You can look at the OTRS demo installations for examples. Regards Alexander -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 132/5889/0264, DE 814559152 Web: http://www.radprax.de