On Wed, Nov 11, 2009 at 10:26 AM, Sarper SARIDAL <sarper.saridal@gmail.com> wrote:

Hi thanks ,

It worked i was looking it from a different perspective which was totally wrong..

If you have used configuration item feature in ITSM how can i add the computers to the list?

I didn't see an add button or import functionality to import pcs' software etc.

Thanks

Sarper

On Wed, Nov 11, 2009 at 11:21 AM, Marco Vannini <marco.vannini@gmail.com> wrote:

Hi Sarpel

Put users in itsm-configitem & itsm-service groups (admin->Users <-> Groups Management)

MV

On Wed, Nov 11, 2009 at 10:08 AM, Sarper SARIDAL <sarper.saridal@gmail.com> wrote:

Hi all ,

I have installed the ITSM packages to production OTRS.

I can use the functionalities but i can't see the buttons :

Service Area , Config Item in the DASHBOARD menu.

I think i should enable it somewhere in the AdminSysConfig just like i did for WebMail.

But i couldn't find it.

Thanks & Regards,

Sarper Sarıdal

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