Re: [otrs] FW: PLEASE!!!!!!!! CAN ANYONE HELP ME!!!FW: You don't have

7 Jul 2005

      The simple explanation is /opt/otrs is not mentioned
anywhere in the directory options, so it falls back
to the root directory, which is set to disallow access.
(to prevent people accidently making their whole system
accessable to the web)

You should be able to include the otrs config like so:

Include "/opt/otrs/scripts/apache2-httpd.include.conf"

Optionally, you can add sections to your main config to do
pretty much the same thing.

    AllowOverride None
    Order allow,deny
    Allow from all
</Directory>

    Options +ExecCGI
    AllowOverride None
    Order allow,deny
    Allow from all
</Directory>

Michael Belz wrote:
...
Nicolas,
I went ahead and entered the following:

# ErrorDocument 403 /otrs/customer.pl
ErrorDocument 403 /otrs/index.pl
SetHandler perl-script
PerlHandler ModPerl::Registry
Options +ExecCGI
PerlOptions +ParseHeaders
order allow,deny
allow from all
</Location>
I added this to the apache2-httpd.include.conf that is in the 
following dir: /opt/otrs/scripts directory....on freebsd this is the 
only place that really matched what you were talking about. I hope 
this sounds right!! I am using apache 2 as well.
-----Original Message-----
    *From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On
    Behalf Of *Michael Belz
    *Sent:* Thursday, July 07, 2005 1:18 PM
    *To:* 'User questions and discussions about OTRS.org'
    *Subject:* RE: [otrs] FW: PLEASE!!!!!!!! CAN ANYONE HELP ME!!!FW:
    You don't have
I am using freebsd 5.3 not linux!
-----Original Message-----
        *From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org]
        *On Behalf Of *Nicolas Motte
        *Sent:* Thursday, July 07, 2005 1:00 PM
        *To:* otrs@otrs.org
        *Subject:* [otrs] FW: PLEASE!!!!!!!! CAN ANYONE HELP ME!!!FW:
        You don't have
Hi Micheal,
I had a same problem and i change this file
In /etc/httpd/conf.d/otrs.conf it was missing the yellow line just below :

# ErrorDocument 403 /otrs/customer.pl
ErrorDocument 403 /otrs/index.pl
SetHandler perl-script
PerlHandler ModPerl::Registry
Options +ExecCGI
PerlOptions +ParseHeaders
order allow,deny
allow from all
</Location>
verify that you have in your file
nicolas
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Re: [otrs] FW: PLEASE!!!!!!!! CAN ANYONE HELP ME!!!FW: You don't have

Jeremy Blain