hi everybody, i have trouble with the postmaster.pl mails dosn't appear in the otrs system. instead of this there are many errors in my shell. I'm a rookie and don't know what to do - can you help me? thank you! holger this is the error massage after trying to pipe an email to postmaster.pl: cat /opt/OpenTRS/doc/test-email-2.box | /opt/OpenTRS/bin/PostMaster.pl [OpenTRS-PM-2632][Error][1:Kernel::System::Ticket::CreateTicketDB][Line:127] [OpenTRS-PM-2632][Error][0:Kernel::System::Ticket::State::StateLookup][Line:82] No StateID for new found! [OpenTRS-PM-2632][Error][1:Kernel::System::PostMaster::NewTicket::Run][Line:81] [OpenTRS-PM-2632][Error][0:Kernel::System::Ticket::CreateTicketDB][Line:136] No $StateID!!! [OpenTRS-PM-2632][Error][1:Kernel::System::PostMaster::NewTicket::Run][Line:118] [OpenTRS-PM-2632][Error][0:Kernel::System::Article::CreateArticle][Line:77] Need TicketID! Use of uninitialized value in concatenation (.) or string at /opt/OpenTRS/bin/..//Kernel/System/PostMaster/NewTicket.pm line 156. Use of uninitialized value in concatenation (.) or string at /opt/OpenTRS/bin/..//Kernel/System/PostMaster/NewTicket.pm line 156. Odd number of elements in hash assignment at /opt/OpenTRS/bin/..//Kernel/System/Log.pm line 38.