Hi Keith,

Looking at the code after seeing your question and it seems there is something wrong with Default State :

- From CustomerTicketZoom.pm, we can see that it refers to a Config parameter to choose which state will be defaultly selected :
$StateSelected{Selected} = $Self->{Config}->{StateDefault},

So I search through SysConfig and found :

Ticket::Frontend::CustomerTicketZoom###StateDefault:
Next state for ticket after customer followup.

I have it already set to open but when I go to Customer Frontend on CustomerTicketZoom : the default selected state is 'closed successful'.

Maybe a bug there ? Can anyone also confirm this behaviour please ?

Thanks. Best regards.

Laurent Minost

Le mercredi 29 août 2007 à 13:30 -0600, Keith G Holub a écrit :

hello,

does anyone know how to chan ge the default Next State ing the customer
interface from "closed Successful" to 'open"

thanks,
Keith