Re: [otrs] Changing new ticket Form

Hi Stefan,

Thanks for the info. I got this task done by editing the file /Kernel/Output/HTML/Standard/CustomerTicketMessageNew.dtl. I had to find out this file the hard way.

I would like to know more of this first link you have sent me . I did a Google German to English translation to see what the page says. What I did was

after the line

$Output. = $Line; } I added

$Output. = “$Param {TemplateFile}”;

Hm, when i changed my Generic.pm to this style : # add this line to output $Output .= $Line; } $Output .= "$Param{TemplateFile}"; it works on my machine. Curious, no idea yet, what happens on your side.