Re: [otrs] What is First Contact Resolution Rate in OTRS ?

Hi, Ticket closed with first customer contact. On 11.10.2010, at 20:26, Pradumna Maheshwari wrote:

What is First Contact Resolution Rate in OTRS ? How to calculate it ?

Cheers, Nils — Nils Leideck Senior Consultant http://webint.cryptonode.de / a Fractal project