31 May
2013
31 May
'13
5:33 p.m.
On Fri, May 31, 2013 at 11:27 AM, Alf Delgado
If you need to identify these e-mails as agent responses, or even perform further actions on the ticket, maybe you could use the Agent Email Interface add-on [1]. I haven't installed or used it, but it does look interesting.
Forgot to add the link. Here it goes: [1] http://www.otrs.com/en/software/otrs-help-desk/features/otrs-feature-add-ons...