Re: [otrs] Customer: Creating new ticket problem.

On Tue, Nov 05, 2002 at 11:37:52AM -0300, Diego Fernandez wrote:

I'm logged as a customer at http://helpdesk.openware.biz/otrs/customer.pl

I go to new ticket, I fill in the "Subjetc" and "Text" fields. The field "To" has only one option: "OTRS System - Queue: Postmaster - master queue". And click on "store" boton.

At the browser title appear "HTTP 500 Internal server error" And shows the page titled: "The page cannot be displayed"

The same occurs when I tried to store a phonecall logged as an agent.

I had the same issue on 2 Debian machines. Try checking the apache logs. THe problem I had was that the OTRS-scripts were looking for /opt/OpenTRS, while I had it installed in /usr/local/share. Changing a path in ~otrs/Kernel/Config.pm fixed that. -- maarten