I am setting up the survey module, and I've run into a strange error that looks like some kind of text transposition. When I close a ticket that generates a survey, I receive the e-mail, like below: Dear Customer,
thanks for using our service. Help us to improve us and our services. Give us feedback what we can do:
http://apps.eckerd.edu/otrs/public.pl?Action=PublicSurvey;PublicSurveyKey=73...
Thanks for your help! Your OTRS-Team
..but clicking on the link generates this error (note the warped Module path): Oops! An Error occurred. Error Message: Module Kernel/Modules/PublicSurveyPublicSurveyKey736af679948e54b658de6f88aaa8faf[..] Please contact your administrator. You can Send a bugreport or go back to the previous pagehttps://apps.eckerd.edu/otrs/public.pl?Action=PublicSurvey%3bPublicSurveyKey... . https://apps.eckerd.edu/otrs/public.pl?Action=PublicSurvey%3bPublicSurveyKey... Error Details Backend ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Tue Sep 6 14:59:39 2011 *Message: Module Kernel/Modules/PublicSurveyPublicSurveyKey736af679948e54b658de6f88aaa8faf5.pm not found!* Traceback (14609): Module: Kernel::System::Web::InterfacePublic::Run (v1.32) Line: 190 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_public_2epl::handler (unknown version) Line: 45 Module: (eval) (v1.9) Line: 204 Module: ModPerl::RegistryCooker::run (v1.9) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.9) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31 OTRS 3.0.6 Survey 2.0.2 -- +-----------------------------------------------------------------+ Walter R. Moore -- Sr. Systems Administrator, Eckerd College moorewr@eckerd.edu -- http://home.eckerd.edu/~moorewr "It was glorious to see -- if your heart were iron, And you could keep from grieving at all the pain" - The Iliad (13.355) I'm on twitter: http://twitter.com/moorewreckerd ***Reminder! ITS will never ask you to e-mail your password!***