James,

We have an Exchange mail system also here. What you'll need to do is to ensure that you have POP3 setup on the Exchange side as an available protocol, some administrators disable this in favor of IMAP, HTTP, and/or RPC communications.

You will need to make the following configuration changes to your Defaults.pm file

    $Self->{CheckMXRecord} = 0; (Unless you want to do DNS Lookups for external email)

    $Self->{'SendmailModule'} = 'Kernel::System::Email::SMTP';
    $Self->{'SendmailModule::Host'} = 'IP Address of Mail Server';
    $Self->{'SendmailModule::AuthUser'} = 'NT User name (without domain)';
    $Self->{'SendmailModule::AuthPassword'} = 'NT User Password';

Samples of these configurations should be in the Kernel/Config/Defaults.pm file for your reference. Also, check out the 1.3.2 documentation online as it provides decent instructions on getting cronjobs to work.

Thanks,

Brad

-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of James Marcinek
Sent: Monday, August 22, 2005 3:25 PM
To: otrs@otrs.org
Subject: [otrs] Email configuration questions

Hello Everyone,

I just started using OTRS and have configuration questions that I hope someone
can   answer for me. I have been reading through the manual but I'm not getting
enough out of it to grab the concepts.

I set OTRS on a CentOS 4(open source RHEL) running apache and mysqld. This has
been setup and is running.

Our email server is on an exchange system. Although I've seen the POP3 settings,
I would appreciate it if somebody could explain how to setup access to the mail
server. If I use the web gui to create an email account do I still have to
automate a cron job to get mail? Should I use more than one email account to
recieve mails? What mail account is used to send emails from OTRS (and how to
set it up to authenticate and send to exchange).

Thanks,

James

_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support oder Consulting für Ihr OTRS System?
=> http://www.otrs.de/