hi Luis,
I was thinking on 2/3 solutions that for me would be usefull:
1. setting unlock timeout on the queue
2. a genericagent jobs scheduled to run Friday
3. whip agent if they don't set outofoffice on friday :D
MV
On Mon, Jan 11, 2010 at 3:13 PM, Luís Gomes
Hello,
New otrs user question: What would it be the best solution with OTRS to handle weekends where there are fewer agents. How to handle their tickets if they get replies?
Thanks
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