Re: [otrs] Ticketing Process

On 21/9/04 4:41 pm, Alex Ricordi wrote:

Hi ,

I am testing the ticketing system (OTRS) but all the documentation I found is technical-oriented... Is there any user-oriented documentation to understand the proposed flow process for the tickets using OTRS.. i.e. When

Not really. The German docs might be a bit better than the English docs. The only other vaguely useful documentation I've found is a "Big Picture" diagram at http://otrs.org/feature/ Cheers, Chris