06-03-2007 Hello Thomas, yes i've checked it! The problem still remains even with files with simple names like "DSCN8786.zip"... To andy:
Yes, us american companies don't experience the joy of umalots so I wouldn't be much help there :)
Lool we're a italian company with a lot of foreign customer from turkey, russia and even saudi arabia! At the moment I didn't gave to them the login to the OTRS! I hope it will work fine with their own languges... if not i will have to ask them to send files with only latin names... :) Luca Martella Unilab S.r.l. Development Team luca.martella@unilabsrl.it ======= At 05-03-2007, 16.43.45 you wrote: =======
Hello Luca,
Have you checked the attachments in the file system under /OTRS_HOME/var/article/<year>/<month>/<day>/<articlenumber> ?
We have seen this some problems with strange names of the attachments, like Ü
Regards
Thomas
-----Ursprüngliche Nachricht----- Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Luca Martella Gesendet: Montag, 5. März 2007 16:32 An: User questions and discussions a Betreff: Re: RE: [otrs] Truncated upload
05-03-2007
Thanks Andy for your answer! I've checked the config file and the max_allowed_packet is set to 16Mbytes... Unfortunately we had this problem even with attachments of 1 Mbyte :(
Luca Martella Unilab S.r.l. Development Team luca.martella@unilabsrl.it
======= At 05-03-2007, 15.30.37 you wrote: =======
What is your max_allowed packet in your DB daemon? Even though you use the file system to store files, they still first go through the web_upload_cache table before placed on the local file system.
If you are using MySQL its in the my.cnf file and a normal value is something between 8-16mb.
HTH,
Andy Lubel
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Luca Martella Sent: Monday, March 05, 2007 6:17 AM To: otrs Subject: [otrs] Truncated upload
05-03-2007
Hello all! I'm Luca from Italy. We have OTRS correctly configured on a windows platform and we have a problem: all the files attached to a ticket are truncated! Sometimes it truncated only 16 bytes, other times even 20-30 kbytes. We use the file system to store the files.
Does anyone have suggestions for this issue?
Thanks in advance
Luca Martella Unilab S.r.l. Development Team luca.martella@unilabsrl.it
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/