Hi<br><br>About creating tickets from emails, this is what we did:<br><ul><li>Create an entry for the email account in /otrs/index.pl?Action=AdminSystemAddress</li><li>Associate that entry with the selected queue at /index.pl?Action=AdminQueue</li>

<li>Create a POP3 or IMAP auth for the mentioned account at /otrs/index.pl?Action=AdminMailAccount</li><li>Send an e-mail to that account and clic on &quot;run now&quot; on the screen of the last step</li><li>Check your log at /index.pl?Action=AdminLog to make sure the email arrives</li>

<li>Wait two minutes, the ticket should show up in the queue</li><li>Create a rule at /index.pl?Action=AdminGenericAgent to better handle those messages if needed<br></li></ul>Greetings,<br><br clear="all">Leonardo Certuche<br>


<br><br><div class="gmail_quote">On Tue, May 26, 2009 at 11:59 AM, Justin Holt <span dir="ltr">&lt;<a href="mailto:holt.justin173@gmail.com">holt.justin173@gmail.com</a>&gt;</span> wrote:<br><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">

Hi all,<br>I&#39;m sure something of this nature has been posted before, I just don&#39;t know how you can manage to sort through all posts and mail to find it.<br>But what is the best method to upgrade from one version to the other on windows?  In the documentation it mentions an Upgrade file but I know in windows all I have is the .exe file.  <br>


One other quick question if you have the time: What is also the easiest way to make it so a user can email otrs@(insert domain here) and make it show up in our queue of work orders?<br><br>Thanks a lot!<br><font color="#888888">Justin Holt<br>


Town of Vernon IT Intern<br>
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