Yes to both of your questions -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Nielson, Adam Sent: Friday, November 30, 2007 3:05 PM To: otrs@otrs.org Subject: [otrs] Questions about OTRS Hello, I was curious if in OTRS you can have it authenticate from a windows domain/LDAP server instead of prompting the users to log in with a separate account? Also, when a ticket request is submitted can it contact the support team at an email address? Thank you, Adam Nielson _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? =http://www.otrs.com/