Re: [otrs] Disable the button reply for tickets closed

6 Jun 2017

      Hi ,

   This solution only block the option Reply for Agents, but I´d like to
block the button Reply for Customer.
   I tried to use in Action the option 'CustomerTicketZoom',
'ReplyCustomerTicket', 'Reply', 'ReplyButton', 'RichText' and I am able to
see yet the reply button.
   Do you have any idea as I can disable this button?

Regards,

On Tue, May 30, 2017 at 4:49 PM, Florian Edlhuber 
wrote:
...
Hi,
29.05.2017 22:59 - Moises Silva schrieb:
...
Is there anyone that know if possible to disable the option reply
for tickets with states "closed successful", "closed unsuccessful" and
"closed with workaround"?
have a look here
http://doc.otrs.com/doc/manual/admin/stable/en/html/
customization.html#acl-reference
Properties => {
        Ticket => {
            State => ['closed successful', 'closed unsuccessful', 'closed with workaround'],
PossibleNot => {
         Action => ['AgentTicketCompose'],
should work fine :-)
--
Florian
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