Hi Paul,

In the Admin section you should be able to create a Postmaster filter using a regular expression that will filter mails like that to the junk queue. I'm not sure if you can simply discard the mails.

More info on filtering at;
http://doc.otrs.org/3.0/en/html/adminarea-postmasterfilter.html

Kind regards,
Rory

On 2 August 2011 10:15, <Paul.Andurnache@aviva.ro> wrote:

Hello,

        Is there an option to ignore certain e-mails from users ( automated responses, out of office etc... ) ?
        The subject would have a certain string in it " out of office " and we would like for the OTRS to ignore those messages ( not to create new tickets ).

Regards,
Please don't print this e-mail unless you really need to.


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