Hello,

 

When using the GenericTicketConnector’s ticket search functionality, it appears as if the “OR” setting for ContentSearch is not being honored. For instance, a SOAP request of the following nature:

 

<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/"

                  xmlns="http://www.otrs.org/TicketConnector/">

  <soapenv:Header/>

  <soapenv:Body>

  <TicketSearch>

           <UserLogin>username</UserLogin>

         <Password>password</Password>

  <Body>test</Body>

  <Subject>test</Subject>

  <ContentSearch>OR</ContentSearch>

</TicketSearch>

  </soapenv:Body>

</soapenv:Envelope>      

 

Only returns the tickets which have the string “test” both in their body AND in their subject. See https://github.com/ewsterrenburg/python-otrs/issues/10 for more details on tests performed.

 

I have tested this against OTRS 4.0.15. I don’t know what version Jonas Friedmann has used for his test.

 

·         Is this a bug indeed or am I doing something wrong accessing the GenericTicketConnector?

·         Is this a known issue (at least I am not able to find it on http://bugs.otrs.org )?

·         If not, would I be able to report a bug or is http://bugs.otrs.org strictly moderated?

 

Thanks in advance,

 

Erwin Sterrenburg

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