Hi I have created Queue is *TEST* Categories- service is *Desktop* sub - service is 1) *New Desktop* 2) *Desktop problem* 3) *Keyboard problem* in this above example i want to hide the sub -services list 1,2 &3 . if can you please provide the sample code for above example. Regards. Ramanacharyv. Nils Leideck - ITSM wrote:
Hi,
On 29.01.2010, at 06:42, ramana wrote:
I want to hide the sub-services on frontend customer login. only they can see the main services. I am using OTRS 2.4.5 on fedora linux.
I recommend to use the lovely OTRS ACLs !
http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=68 http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=68
Nils Leideck
-- Nils Leideck Senior Consultant
nils.leideck@leidex.net mailto:nils.leideck@leidex.net nils.leideck@otrs.com
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