OTRS v2.3.2.

I have a ticket, created by using the ‘Email-Ticket’ to Compose Email/ new ticket.

Addressed from a specific queue to keep track of it.

Now I cannot close it.

The close generates mail that is sent to the email address of the queue and opens it again.

How can I close it and how can I avoid this state in the future? 

Is there some  misconfiguration issue? 

This doesn’t seem to happen in the Phone-Ticket.

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Sarah Baker

Dir of Ops, mSpot Inc.

650-321-7000