Hi guys,

Thank you so much. But I think I wasn't clear enough.

Imagine I already have two environments, both operational and identical at time zero: one for testing and one for production.

Every time a request for change OTRS configuration arrives (some new configuration, a new dynamic field, a new ACL, new process, everything about configuration etc), I need to implement it, test it and then deploy it to production, like any other application.

In other words, I need to export/import all configuration data on a regular basis, but should leave the other production data intact (history of tickets, articles etc...). So drop the database is not an option.

Any idea?

Thanks