Hello,<br><br>just have one simple question,<br><br>is it possible to request a kind of approval to a manager or something like that, when a change is created?<br><br>e.g I create a change of hardware, otrs sends an e-mail to my manager and when he approves it, I&#39;m allowed to make the change<br>

<br>is it possible?<br><br>Thanks<br>