Email filters are not working;

I have OTRS in windows using SMTP which works fine. We can email each other using OTRS.

But when I set Postmaster filters,... they don’t work. I have them in postmaster filter set up as….

Match Header1: TO -------  Value:agent@xxxxxxx.net

Set Header1: X-OTRS-Queue ------- Value: Phone (phone is one of my queues)

 The emails address itself works fine, but they are not going to the filter queue that I have set up. Any emails that are coming in to agent@xxxxxxx.net are not going to the phone queue.

Do I need a pop or IMAP for this? Like I said it’s a true email because we can send and receive email from it. Can you please help? Thanks,

-Tony