Thanks for all the detailed info!! I still seem to have a problem. I tried
it using Pop3s and IMAP as well and when I run the "Run Now" from the mail
admin screen, it runs for about 60 seconds then it fails and I get the
following:
Module:
ModPerl::ROOT::ModPerl::Registry::C_3a_otrs_OTRS_bin_cgi_2dbin_index_2epl::h
andler (unknown version) Line: 48
Any ideas?
Thanks!!
- jon
_____
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of
Leonardo Certuche
Sent: Thursday, July 02, 2009 4:28 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Question regarding inbound email / ticket creation
Hi there,
We have successfully created tickets from inbound e-mails. We're currently
fetching a POP3S account provided by a third party. These are the steps we
followed:
1. Register the e-mail account at
/otrs/index.pl?Action=AdminSystemAddress and associate it with a queue
2. Go to /otrs/index.pl?Action=AdminQueue and make sure the e-mail
account is actually associated with the chosen queue
3. Go to /otrs/index.pl?Action=AdminMailAccount and create a new entry
for the same e-mail account specifying all the info (protocol, username,
password, server, queue). For making sure we can connect to that account
from the OTRS server, we first configured it in an e-mail client on the same
server and made sure we were able to read messages sent to that account
4. Send an e-mail to the e-mail account and then from the same
/otrs/index.pl?Action=AdminMailAccount screen, click on "Run Now" so the
account is fetched by OTRS
5. Go to /otrs/index.pl?Action=AdminLog and make sure that the e-mail
account checking occurs without problems. If is there any problem the log
entry will let you know. If everything goes well, after a coupĺe of minutes
(if it says so at /otrs/index.pl?Action=AgentPreferences), a new ticket
should show up on the chosen queue
Greetings,
Leonardo Certuche
On Thu, Jul 2, 2009 at 2:44 PM, Jon Accornero wrote:
Thanks for the info. I'll certainly head in that direction.
I actually have a Fedora10 server as well and tried installing and running
it there. I ended up with the same issues. I just can't seem to connect to a
mail server and pull in an email and have it create the ticket.
Thanks again,
Jon
_____
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of LQ
Marshall
Sent: Thursday, July 02, 2009 3:25 PM
To: 'User questions and discussions about OTRS.'
Subject: Re: [otrs] Question regarding inbound email / ticket creation
have not worked OTRS in a winderz environment, so this just speculation.
There have been a number of postings on this issue over the time I;ve
listened and generally the trouble usually revolves around... perl,
installed perl modules, and scheduled tasks.
Unfortunately exactly how this is done on a winderz box I can't say. Maybe
this will give you some assistance in where to look.
gl,
<long weekend pending T-1h41s>
_____
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Jon
Accornero
Sent: Thursday, July 02, 2009 3:08 PM
To: otrs@otrs.org
Subject: [otrs] Question regarding inbound email / ticket creation
I'm rather new to OTRS so forgive me if this has been answered before. I've
been struggling with this the last few days.
I have installed a couple of different versions of the Windows flavor of
OTRS (including the latest 2.4(beta)) to evaluate it. I have yet to
configure OTRS to receive inbound email.
The server I'm pulling from is an IMAP with SSL. Looking at other forums,
it appears that this is a problem and doesn't quite work. So I enabled POP3
in a Gmail account that I have and it appears not to work either. I set it
up in postmaster account as a POP3S too.
I just need to show people that this thing can pull an email in and create a
ticket. Could someone point me in the right direction?
Thanks, in advance, for the help!
- jon
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/
