On Wed, Aug 15, 2012 at 11:07 AM, Carlos Andrés Gallego Arboleda <carlos.gallego@itconsultores.com.co> wrote:

Thanks for your answer Gerald,

your comment are correct, we want to send a survey on both states. but its not working. any Idea?

2012/8/15 Gerald Young <crythias@gmail.com>

Briefly, the code you presented says:
return 1 if A OR B, which is likely to be the case all the time, because CERRADO is a ticket state not equal to CERRADO ADMINISTRATIVO, and vice versa. (Matches first "TRUE")

What to do?

I believe you want to say
return 1 if A AND(&&) B, which says, "State isn't CERRADO AND State isn't CERRADO ADMINISTRATIVO" (All must be TRUE)

On Wed, Aug 15, 2012 at 8:28 AM, Carlos Andrés Gallego Arboleda <carlos.gallego@itconsultores.com.co> wrote:

Hi Everyone,

before we have configurate the survey to send only on one specific state, update this file /opt/otrs/Kernel/System/Ticket/Event/SurveySendRequest.pm

return 1 if $Ticket{State} ne 'CERRADO';

And workś good, but, now we need to use 2 states to send the survey. like this.

return 1 if ($Ticket{State} ne 'CERRADO ADMINISTRATIVO' || $Ticket{State} ne 'CERRADO');

But now, the survey are not send to anyone, do you know how to configure this?

Thanks for your help.

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