On 04.06.2010, at 21:13, Alejandra Piedra wrote:
Search for [itsm]Internal SLA’s , that’s a thread that has all the steps for disabling the SLA’s from the customer interface.
De: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] En nombre de Silver springs
Enviado el: Viernes, 04 de Junio de 2010 12:27 p.m.
Para: otrs@otrs.org
Asunto: [otrs] Hide or Remove SLA drop down
Could anybody let me know if its possible to hide or remove the SLA dropdown box from the customer portal of OTRS ?
Just to complete the answer ;-))
In the next stable OTRS version (check our CVS for unstable version) you can configure which options are visible for the customer.
Options:
- Queue
- Service
- SLA
- FreeFields (as before)
Freundliche Grüße / Kind regards
Nils Leideck
--
Nils Leideck
Senior Consultant
nils.leideck@leidex.net
nils.leideck@otrs.com