Hi again.....

I can see this is a possiblity, but we would like to use the webservice feature instead, so the question is how can we register the invoker module we are developing in OTRS, so that we can use it in the Webservice  configuration ?

Morten

---

Fra: otrs-bounces@otrs.org <otrs-bounces@otrs.org> på vegne av Jan.Dreyer@bertelsmann.de <Jan.Dreyer@bertelsmann.de>
Sendt: 9. juli 2015 13:28
Til: otrs@otrs.org
Emne: Re: [otrs] Webservice Article events

 

Hi Morten.

Am 09.07.2015 um 12:27 schrieb Morten Bøhmer <morten.bohmer@imemo.no>:

Thank you for your reply, can you supply some more details ?

Did you read https://otrs.github.io/doc/manual/admin/stable/en/html/administration.html#adminarea-genericagent ?

You want to configure a event based execution.

With „execute custom module“ you should be able to call your own module. All Ticket-Parameters are transferred to the module afaik. I did not test that functionality myself though (yet).

Best wishes

— 

Jan Dreyer
IT Administrator — Operations — A-SCM-IT NMD Expert

---

This email may contain confidential and/or privileged information. If you are not the intended recipient (or have received this email in error) please notify the sender immediately and destroy this email. Any unauthorized copying, disclosure or distribution of the information in this email is strictly forbidden. 

---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs