[otrs] Modifiying agent queue view

Hi All, 1. Is there a way to modify the agent queue view to display the owner of each ticket? 2. Is there a way to change the queue where the ticket is located, in the email and phone response screens? Thank you, Ron ------------------------------------------------------------------ Confidentiality Notice: This Informatix Incorporated email message is intended only for the use of the individual or entity to which it is addressed, and may contain information that is privileged, confidential, and exempt from disclosure under applicable law. Access to this email by anyone other than the intended addressee(s)is prohibited without prior approval. ------------------------------------------------------------------