Hi, I had the same problem on another webserver, I put in my .htaccess file (pretty much the same as what you've done) AddType application/vnd.ms-word.document.macroEnabled.12 .docm AddType application/vnd.openxmlformats-officedocument.wordprocessingml.document docx AddType application/vnd.openxmlformats-officedocument.wordprocessingml.template dotx AddType application/vnd.ms-powerpoint.template.macroEnabled.12 potm AddType application/vnd.openxmlformats-officedocument.presentationml.template potx AddType application/vnd.ms-powerpoint.addin.macroEnabled.12 ppam AddType application/vnd.ms-powerpoint.slideshow.macroEnabled.12 ppsm AddType application/vnd.openxmlformats-officedocument.presentationml.slideshow ppsx AddType application/vnd.ms-powerpoint.presentation.macroEnabled.12 pptm AddType application/vnd.openxmlformats-officedocument.presentationml.presentation pptx AddType application/vnd.ms-excel.addin.macroEnabled.12 xlam AddType application/vnd.ms-excel.sheet.binary.macroEnabled.12 xlsb AddType application/vnd.ms-excel.sheet.macroEnabled.12 xlsm AddType application/vnd.openxmlformats-officedocument.spreadsheetml.sheet xlsx AddType application/vnd.ms-excel.template.macroEnabled.12 xltm AddType application/vnd.openxmlformats-officedocument.spreadsheetml.template xltx However, afterwards I had to restart apache, have you also done that? Regards, On Fri, Jan 15, 2010 at 11:04 AM, Hunter, David < David.Hunter@yrclogistics.com> wrote:
Hi all,
I’m running OTRS on Open Suse 11.1 and I’m having an issue with opening Office 2007 from OTRS. When we try and open a document it opens as a ZIP file. This seems to be an issue related to the mime settings and I’ve tried adding the following to the /etc/mime.types file however this hasn’t resolved the issue:-
application/vnd.openxmlformats docx pptx xlsx
And also
application/vnd.ms-word.document.macroEnabled.12 .docm application/vnd.openxmlformats-officedocument.wordprocessingml.document docx application/vnd.openxmlformats-officedocument.wordprocessingml.template dotx application/vnd.ms-powerpoint.template.macroEnabled.12 potm application/vnd.openxmlformats-officedocument.presentationml.template potx application/vnd.ms-powerpoint.addin.macroEnabled.12 ppam application/vnd.ms-powerpoint.slideshow.macroEnabled.12 ppsm application/vnd.openxmlformats-officedocument.presentationml.slideshow ppsx application/vnd.ms-powerpoint.presentation.macroEnabled.12 pptm application/vnd.openxmlformats-officedocument.presentationml.presentation pptx application/vnd.ms-excel.addin.macroEnabled.12 xlam application/vnd.ms-excel.sheet.binary.macroEnabled.12 xlsb application/vnd.ms-excel.sheet.macroEnabled.12 xlsm application/vnd.openxmlformats-officedocument.spreadsheetml.sheet xlsx application/vnd.ms-excel.template.macroEnabled.12 xltm application/vnd.openxmlformats-officedocument.spreadsheetml.template xltx
The issue only seems to be related to Internet Explorer as Firefox and Chrome work okay. I’ve also tried adding the OTRS web address as a Trusted Site within IE but this hasn’t resolved the issue either.
Has anybody else had the same problem? If so how did you resolve?
Any help will be much appreciated.
Regards,
David Hunter
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