Hi I am getting this message on the Windows command prompt when I try to restart OTRS Services
“can’t open directory crontab.txt No such file or directory”
and Apache fails to start.
Below are the steps I have taken to reinstall version 2.2.5 from our live Apache server to the latest Windows installation on our Windows test machine.
i) downloaded the latest version of the Windows installer of OTRS 2.4.4 - DONE
ii) dropped the mysql database - DONE
iii) loaded dumped database from live server – DONE
iv) turned OTRS Services (Cron, Apache, MySQL) off - DONE
v) cleaned the /otrs/otrs directory of 2.4.4 - DONE
vi) replaced with 2.2..5 version of the same directory – DONE
vii) copied Config.pm from the live server to Windows box – DONE.
viii) added the following line toConfig.pm: $Self->{'SendmailModule'} = 'Kernel::System::Email::DoNotSendEmail';
ix) also, on Config.pm, changed paths “$Self->{Home} = '/opt/otrs’” to “$Self->{Home} = 'C:/PROGRA~1/OTRS/OTRS';” and “$Self->{'LogModule::LogFile'} = '/var/log/otrs.log';” to “$Self->{'LogModule::LogFile'} = 'C:/PROGRA~1/OTRS/OTRS/var/log/otrs.log';”
x) try to turn OTRS Services back on – Error message comes up