Hi all, We recently upgraded from v2.0.4 to v3.0.7 and find that the new ticket search interface is a bit cumbersome for a few reasons: 1) It is not possible to add "Owner" as a default field for the search box. Same goes for Priority, Created in Queue, and Created by Agent/Owner. 2) If TicketCreateTimePoint or TicketCreateTimeSlot are added as defaults to the Ticket::ViewSearch, they must be used for the search. This is unlike the previous OTRS 2.0.4 where there was a radio button option for "No time settings." 2) As various fields are activated by default for the search box, they show up in reverse order (i.e., Ticket # at the bottom, Subject above it, etc.). Logically speaking it would make sense for Ticket # to be at the top, followed by Subject, Fulltext, From, CC, etc. This is how the fields are listed anyway in the admin configuration page and how they used to be listed in OTRS v2.0.4. 3) The search templates are useful but they only save the fields that are used for the subsequent search. Then, when a previously saved template is chosen, the originally entered search keys are pre-filled! 4) We found that the older OTRS (v2.0.4) had a more convenient searching interface All the attributes that are available were presented (or at least nearly all of the important ones) and a user could very quickly select which attribute to search on. Instead, with the current interface, one has to have a couple of extra mouse clicks for each extra attribute before being able to enter the search key for that attribute. Is there any possibility that some of the conveniences of v2.0.4 can be brought back in v3.0.x? Thanks in advance! Paarvai