Please disregard. I found my problem. I had to manually change the SetPermissions.sh to replace both instances of "nogroup" with "apache" (I'm running redhat 9.
I hope this helps someone else.
-----Original Message-----
From: Stefan Testa
Sent: Monday, February 16, 2004 5:40 PM
To: otrs@otrs.org
Subject: [otrs] 403 Forbidden
I attempted to upgrade an existing OTRS 1.1 to the new 1.2, and it
didn't seem to go so well. Everything on the checklist executed
properly, but when I try to hit the site I get.
403 You don't have permission to access /otrs/index.pl on this server.
I feel like it's something really silly that I just keep missing.
I have checked the file permissions on /opt/otrs/bin/cgi-bin/* and
everything looks good.
I am running Apache 2.0.40 and can't find traces of otrs anywhere in the
httpd.conf. Below is the content of /etc/httpd/conf.d/otrs.conf
# --
# added for OTRS (http://otrs.org/)
# --
# agent, admin and customer frontend
ScriptAlias /otrs/ "/opt/otrs/bin/cgi-bin/"
Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/"
# load all otrs modules
Perlrequire /opt/otrs/scripts/apache2-perl-startup.pl
# Apache::Reload - Reload Perl Modules when Changed on Disk
PerlModule Apache::Reload
PerlInitHandler Apache::Reload
# set mod_perl2 options