Hi,

Under queue management, there is an option called FOLLOW UP.

It might have one of these options:

New ticket

Possible

Reject

What is possible used for?

Thank you,

Aysel Pamuk
Telecom Engineer

Gantek Technologies
Phone: (+90)216 538 80 89
Mobile: (+90)533 582 87 28
Fax: (+90)216 322 04 43
Address: Yeni Parseller Sok. No: 20 K Binasi Kat:4-5  34805 Kavacik, Istanbul, Turkey
onur.hamitoglu@gantek.com
www.gantek.com

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