[otrs] Escalation actions question.

I'm looking at using OTRS for first line help desk use. It looks like it'll do a large part of what I want. However, one thing I'd like is a little more control over escalation. I'd like the option to outline in the queue definition what will happen when a ticket hits it's escalation time. What I'm trying to accomplish is to move it to a seperate queue, and then send an email to an admin defined email address. Anyone know of a way to do something like that? Is something like that going to be a possibility in an upcoming release? By the way, I'm running OTRS on an OpenBSD box and it's running perfectly fine. Regards, Brian Palmer bpalmer@dolfin.com